Frequently Asked Questions
What is the booking window?
Online bookings close 24 hours before the session starts. For rides within 24 hours, use the Ride Request form and we will confirm availability before payment.
How do I secure a date?
A 50% prepayment holds your slot. The remaining cost is settled on the day of your pickup.
What is your cancellation policy?
72+ hours before pickup: 100% refund of the amount paid for that ride.
24 to less than 72 hours before pickup: 50% refund of the amount paid for that ride.
Less than 24 hours before pickup: no refund.
Rescheduling: no fee with at least 24 hours' notice, subject to availability and any fare difference. Requests under 24 hours require owner approval. Each leg of a round trip is handled separately.
If Hey! I Need A Ride! cancels a confirmed ride because transportation cannot be provided, 100% of the amount paid for that ride is refunded. Flight delays are handled separately.
What if my plane is late?
Please provide your flight number. If there is a delay, notify us immediately so we can coordinate your rescheduled pickup time.
Which locations do you cover?
South Alabama service area
Private, prearranged rides serving Baldwin County, Mobile County, the Eastern Shore, and Alabama’s Gulf Coast. Long-distance trips are available only when pickup or drop-off is in our South Alabama service area. We do not provide local rides outside this area.
Don’t see your question here? Please contact us at (251) 295-5608 or HeyINeedARideAL@gmail.com and we’ll be happy to help.
Still have questions? Contact us at (251) 295-5608 or HeyINeedARideAL@gmail.com and we will assist you.